Frequently Asked Questions

Where can I buy a ticket?

Tickets can be purchased online at www.autotrans.hr or from these official ticket offices - click here. In those instances where there is no ticket office at the location, tickets can be purchased subject to availability from the coach driver. 

Is the reservation of a seat on the coach compulsory?

Yes, seating on the coach must be pre-booked.

How can I book a seat on the coach?

Customers can book coach seats  the following ways:

  • Visit in person an official ticket office. Click here
  • By telephoning our Info Centre +385 51 660 660
  • By telephoning your nearest ticket office. Click here
  • E-mail info@autotrans.hr or one of the ticket offices and specify the full name of the traveller(s), date and time of departure, boarding location and destination

Passengers must reserve and pay for tickets:
National Lines: At least 2 hours prior to coach departure time
International Lines: At least 6 hours prior to coach departure time

Online booking

Online tickets can be purchased no later than:
  • 2 hours before departure in national road transport and for departures from/to Trieste and Ljubljana
  • 6 hours before departure in international transport and transport within the European Union (excluding Trieste and Ljubljana), for all departures from Croatia
  • 24 hours before departure in international transport and transport within the European Union (excluding Trieste and Ljubljana), for all departures to Croatia

By online booking, seat for outward part of the journey is automatically reserved and is charged 5,00 kn for domestic tickets and 10,00 kn for international tickets.

If an open return ticket has been purchased online, it is obligatory to book a return journey at one of the Autotrans ticket offices. It is not possible to reserve a seat online without purchasing a ticket.

What if I lose my ticket?

We regret to advise that we do not offer refunds for lost tickets. In such instances, customers will be required to purchase a new ticket to travel.

Do I have to keep the ticket during the entire journey?

Yes. Passengers are required to keep tickets during the entire journey and show them at the request of an authorized employee of Autotrans - Eurolines Croatia.

They found me on the coach without a ticket...

If a coach traveller is found with an incorrect, invalid or no ticket, the full price of the ticket for the journey will be applied plus a 50,00 kn penality fine.

Am I entitled to a refund if I cancel the trip?

Passengers who want to cancel their coach journey are entitled to return their ticket(s) to a designated ticket office
National Lines: At least 2 hours prior to travel
International Lines: At least 6 hours prior to travel

Providing that the above requirements are adhered to, Autotrans - Eurolines Croatia will refund the money paid for the ticket less 10% for administration charges. Passengers are not entitled to a refund for the booking fee and city bus tickets (cvikalica).
 

Am I entitled to a refund for an unused portion of a return ticket?

Passengers are entitled to a refund for the unused part of a return ticket on the proviso that the return travel date has not passed. In such cases, Autotrans - Eurolines Croatia will refund the difference of the amount paid for a return ticket and the cost of a one-way ticket less 10% for administration charges. Refunds can only be made at organized ticket offices.

Where can I get a refund?

For tickets booked in person at one of the official ticket offices, a refund can be submitted on the ticket office where the ticket was pruchased. For tickets booked online, please fulfill our Refund Claim Form and send it to reklamacije@autotrans.hr.

Can I change the date and time of departure?

Yes. Customers can submit a request to change the time of their departure. Such requests must be done in person at one of the Autotrans - Eurolines Croatia outlets. Changes to departure times will only be accepted:
National Lines: At least 2 hours prior to travel
International Lines: At least 6 hours prior to travel

Please note: Changes of departure times will incur a new booking fee.
It is not possible to amend online tickets.

Can I use the purchased return ticket to travel back with another carrier?

Normally passengers travel with the carrier with whom the ticket was purchased. Autotrans - Eurolines Croatia does have some interlining agreements in place with other carriers. Further information is available at any of our ticket offices.

Can I get a discount on the ticket price?

National lines: Autotrans - Eurolines Croatia offers different types of discount depending on the passenger. Please click here for more information.
International services: Discounts are available but are dependent on each line and sometimes according to season. Please ask the staff at our ticket offices.

How many pieces of luggage can I take on the journey?

Each passenger is allowed 2 pieces of luggage. If the vehicle has sufficient load carrying capacity, the driving staff will work hard to meet your needs. The fees vary depending on each line, in national and international service.
Transport of hand luggage is free of charge, providing items can be stored in overhead rack or under seat.