How can I get a refund?

For tickets booked online, please fulfill the Refund Claim Form (download) and submit your request by mail at:

For tickets booked in person at one of the official ticket offices, please return to the office where the ticket has been purchased.

For tickets booked in a bus, please fulfill the Refund Claim Form (download) and visit one of the following ticket offices: Rijeka, Crikvenica, Novi Vinodolski, Ogulin, Gospić, Rab, Krk, Cres, Veli Lošinj, Labin, Pula, Rovinj, Poreč i Pazin.
If you prefer to submit your form and ticket by mail, please send them to: Autotrans d.d., Služba podrške prometa i prodaje, p.p. 288, 51000 Rijeka.

Please check all the terms and conditions wich apply to your ticket carefully before contacting us.